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    <title>Greg Getner — Blog</title>
    <link>https://getner.ai/blog/</link>
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    <description>Field notes from 23 years of retention marketing: automations, deliverability, retention, and the expensive mistakes most operators keep making.</description>
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    <lastBuildDate>Thu, 27 Aug 2026 00:00:00 GMT</lastBuildDate>

    <item>
      <title>Goal Steps vs. Conditional Branches in ActiveCampaign: When to Use Each</title>
      <link>https://getner.ai/blog/goals-vs-conditional-branches.html</link>
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      <pubDate>Thu, 27 Aug 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[Most ActiveCampaign users treat goals and conditional branches like interchangeable routing tools — then wonder why contacts keep getting emails they shouldn't, or why conversions happen but automations never respond.]]></description>
    </item>

    <item>
      <title>ActiveCampaign Features That Got Quietly Better in 2025 (and What It Means for Your Setup)</title>
      <link>https://getner.ai/blog/ac-2025-updates.html</link>
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      <pubDate>Tue, 25 Aug 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[ActiveCampaign ships improvements the way most platforms ship bug fixes — quietly, in the background, with a changelog entry nobody reads.]]></description>
    </item>

    <item>
      <title>The First-30-Minutes Audit I Run on Every New ActiveCampaign Account</title>
      <link>https://getner.ai/blog/first-30-min-audit-checklist.html</link>
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      <pubDate>Thu, 20 Aug 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[Before I quote any work, I spend thirty minutes in your account looking at five things—and what I find in that half-hour tells me exactly what the next ninety days need to look like.]]></description>
    </item>

    <item>
      <title>ActiveCampaign Predictive Sending: When It's Worth It and When to Skip</title>
      <link>https://getner.ai/blog/predictive-sending-when-skip.html</link>
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      <pubDate>Tue, 18 Aug 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[ActiveCampaign's machine learning send-time optimization can lift open rates meaningfully on the right programs, but most people turn it on in the wrong places and wonder why it doesn't work.]]></description>
    </item>

    <item>
      <title>The Case for Pruning 30% of Your List (Running the Math)</title>
      <link>https://getner.ai/blog/list-pruning-math.html</link>
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      <pubDate>Thu, 13 Aug 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[Most operators resist list pruning because the raw count feels valuable, but sending to cold contacts drags inbox placement for your active segment—so deleting dead weight often increases total inbox deliveries of meaningful messages.]]></description>
    </item>

    <item>
      <title>Your Open Rate Is Lying to You (and What to Watch Instead)</title>
      <link>https://getner.ai/blog/open-rate-misleading.html</link>
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      <pubDate>Tue, 11 Aug 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[Apple Mail Privacy Protection broke the oldest metric in email marketing, and most ActiveCampaign users are still flying blind because they haven't adjusted their dashboards.]]></description>
    </item>

    <item>
      <title>The 5 Segments Every ActiveCampaign Program Should Have</title>
      <link>https://getner.ai/blog/5-segments-every-program.html</link>
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      <pubDate>Thu, 06 Aug 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[Most accounts I audit have forty-plus segments built from one-off campaign ideas, and the operators still can't answer "who should I send to this week?"]]></description>
    </item>

    <item>
      <title>When to Add SMS to Your Email Program (and How to Integrate It Cleanly)</title>
      <link>https://getner.ai/blog/sms-plus-email-integration.html</link>
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      <pubDate>Tue, 04 Aug 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[SMS is cheap to add and easy to abuse—here's when it actually helps, when it's noise, and how to architect it cleanly in ActiveCampaign.]]></description>
    </item>

    <item>
      <title>Closing the Loop Between ActiveCampaign and Your Reviews Platform</title>
      <link>https://getner.ai/blog/ac-reviews-platform-loop.html</link>
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      <pubDate>Thu, 30 Jul 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[Most review request automations send one email and disappear into the void—the real money starts when you route the response back into ActiveCampaign and let it decide what happens next.]]></description>
    </item>

    <item>
      <title>The Klaviyo Post-Purchase Flow That Turns One Order Into Three</title>
      <link>https://getner.ai/blog/klaviyo-post-purchase-flow.html</link>
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      <pubDate>Tue, 28 Jul 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[Most Klaviyo programs I audit have a welcome series and an abandoned cart flow, then nothing. The actual repeat revenue lives in the thirty days after someone buys—and most stores send one transactional email and go silent.]]></description>
    </item>

    <item>
      <title>Using Webhooks to Trigger ActiveCampaign Automations from External Events</title>
      <link>https://getner.ai/blog/webhooks-external-triggers.html</link>
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      <pubDate>Thu, 23 Jul 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[Most operators I work with never touch webhooks because they sound like a developer task—but they're just URLs that wake up an automation when something happens outside ActiveCampaign.]]></description>
    </item>

    <item>
      <title>Reading the Klaviyo Deliverability Hub Before It Reads You</title>
      <link>https://getner.ai/blog/klaviyo-deliverability-hub.html</link>
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      <pubDate>Tue, 21 Jul 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[Klaviyo's deliverability dashboard surfaces the signals that predict an inbox problem two weeks before it tanks a send — most operators glance past it until Gmail has already throttled the account.]]></description>
    </item>

    <item>
      <title>Syncing ActiveCampaign With a CRM: When It Helps and When It's Chaos</title>
      <link>https://getner.ai/blog/ac-crm-sync-strategy.html</link>
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      <pubDate>Thu, 16 Jul 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[I've opened accounts where the same contact exists three times—once in ActiveCampaign, twice in HubSpot, all with different phone numbers, deal stages, and last-contact dates—and nobody knows which one is real.]]></description>
    </item>

    <item>
      <title>Klaviyo Predictive Analytics: CLV, Churn Risk, and Next Order Date, Explained</title>
      <link>https://getner.ai/blog/klaviyo-predictive-analytics.html</link>
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      <pubDate>Tue, 14 Jul 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[Klaviyo puts predicted customer lifetime value, churn risk, and expected next order date on every customer profile, and in most accounts I audit, nobody's doing anything with them.]]></description>
    </item>

    <item>
      <title>Connecting ActiveCampaign to Shopify: What Most Setups Miss</title>
      <link>https://getner.ai/blog/ac-shopify-integration-gaps.html</link>
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      <pubDate>Thu, 09 Jul 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[The ActiveCampaign-Shopify integration syncs orders and customers, but most setups stop at the handshake and leave the real automation work undone.]]></description>
    </item>

    <item>
      <title>The 5 Klaviyo Segments Every Store Should Build First</title>
      <link>https://getner.ai/blog/klaviyo-five-segments.html</link>
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      <pubDate>Tue, 07 Jul 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[You have sixty-three segments in Klaviyo, and when it's time to send a campaign you still can't answer "who should get this email?"]]></description>
    </item>

    <item>
      <title>Lead Scoring in ActiveCampaign: Building the Scoring Model</title>
      <link>https://getner.ai/blog/lead-scoring-in-ac.html</link>
      <guid isPermaLink="true">https://getner.ai/blog/lead-scoring-in-ac.html</guid>
      <pubDate>Thu, 02 Jul 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[You're sitting on one of ActiveCampaign's most powerful features, but you're not using it because you don't know what numbers to assign to which behaviors.]]></description>
    </item>

    <item>
      <title>The Klaviyo Welcome Flow That Earns Its First Sale</title>
      <link>https://getner.ai/blog/klaviyo-welcome-flow-first-sale.html</link>
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      <pubDate>Tue, 30 Jun 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[A welcome flow is the highest-intent moment a subscriber will ever give you, and most brands waste it on a single "thanks for signing up" email.]]></description>
    </item>

    <item>
      <title>The 5 Engagement Metrics That Tell You Your List Is Healthy</title>
      <link>https://getner.ai/blog/5-engagement-metrics-health.html</link>
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      <pubDate>Thu, 25 Jun 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[Open rate hasn't told you the truth since Apple Mail Privacy Protection rolled out in 2021, and click rate only tells you what happened two weeks after the problem started.]]></description>
    </item>

    <item>
      <title>The Klaviyo Abandoned Cart Flow Most Stores Set Up Wrong</title>
      <link>https://getner.ai/blog/klaviyo-abandoned-cart-flow.html</link>
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      <pubDate>Tue, 23 Jun 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[Most Klaviyo abandoned cart flows fire one discount-led email and stop. The ones that recover revenue lead with utility before any incentive.]]></description>
    </item>

    <item>
      <title>How to Measure Your Email Program's Revenue (When ActiveCampaign Doesn't Track It Natively)</title>
      <link>https://getner.ai/blog/email-revenue-without-native-revenue.html</link>
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      <pubDate>Thu, 18 Jun 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[ActiveCampaign doesn't track revenue unless you're running a Shopify or WooCommerce integration, and most coaching, course, and content businesses aren't.]]></description>
    </item>

    <item>
      <title>Setting Up UTM Tracking That Actually Ties Revenue Back to Email</title>
      <link>https://getner.ai/blog/utm-that-ties-back.html</link>
      <guid isPermaLink="true">https://getner.ai/blog/utm-that-ties-back.html</guid>
      <pubDate>Tue, 16 Jun 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[Most operators track email inconsistently — some campaigns have UTMs, some don't, the values conflict across automations — and when you try to answer "which emails drove revenue last quarter?" the data is worthless.]]></description>
    </item>

    <item>
      <title>The ActiveCampaign Reports Most Operators Never Open (and What They Reveal)</title>
      <link>https://getner.ai/blog/ac-reports-most-operators-skip.html</link>
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      <pubDate>Thu, 11 Jun 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[You're sitting on the clearest signals your program generates, and you've never looked at them once.]]></description>
    </item>

    <item>
      <title>5 Spam Trigger Patterns Your Content Keeps Landing In (Without You Realizing)</title>
      <link>https://getner.ai/blog/spam-trigger-patterns.html</link>
      <guid isPermaLink="true">https://getner.ai/blog/spam-trigger-patterns.html</guid>
      <pubDate>Tue, 09 Jun 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[Spam filters stopped caring about words like "free" and "guarantee" years ago — but most operators still optimize their emails like it's 2012.]]></description>
    </item>

    <item>
      <title>Warming a New IP or Sending Domain: The 30-Day Plan</title>
      <link>https://getner.ai/blog/warm-up-30-day-plan.html</link>
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      <pubDate>Thu, 04 Jun 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[Spin up a new sending domain wrong and you'll spend the next six months crawling out of the spam folder—here's the 30-day ramp that actually works.]]></description>
    </item>

    <item>
      <title>Email Validation: When to Use It, How Often, and Which Tool</title>
      <link>https://getner.ai/blog/email-validation-when-how-often.html</link>
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      <pubDate>Tue, 02 Jun 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[Email validation is a tax on bad lead sources—and most operators don't pay it until bounce rates wreck their sender reputation.]]></description>
    </item>

    <item>
      <title>Why Your Sender Reputation Is Slipping (And How to Diagnose It in 10 Minutes)</title>
      <link>https://getner.ai/blog/sender-reputation-diagnostic.html</link>
      <guid isPermaLink="true">https://getner.ai/blog/sender-reputation-diagnostic.html</guid>
      <pubDate>Thu, 28 May 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[Your open rates were stable for months, then they dropped six points in two weeks—and you changed nothing.]]></description>
    </item>

    <item>
      <title>Google Postmaster Tools: The 4 Metrics That Actually Matter</title>
      <link>https://getner.ai/blog/postmaster-4-metrics.html</link>
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      <pubDate>Tue, 26 May 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[Gmail gives you ten charts in Postmaster Tools. Seven of them are theater. Here are the four that actually tell you whether your email is landing or dying in spam.]]></description>
    </item>

    <item>
      <title>SPF, DKIM, and DMARC: The 20-Minute Deliverability Setup Most Accounts Get Wrong</title>
      <link>https://getner.ai/blog/spf-dkim-dmarc-20-min.html</link>
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      <pubDate>Thu, 21 May 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[I've audited ActiveCampaign programs where every automation was built correctly, segmentation was tight, and content was strong—but 18% of sends never reached the inbox because nobody had configured DMARC.]]></description>
    </item>

    <item>
      <title>How to Map a Customer Journey in ActiveCampaign From Scratch</title>
      <link>https://getner.ai/blog/customer-journey-mapping-ac.html</link>
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      <pubDate>Tue, 19 May 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[Most ActiveCampaign accounts are a graveyard of disconnected automations—each built to solve one problem, none of them talking to each other, all of them firing whether or not the contact should still be receiving them.]]></description>
    </item>

    <item>
      <title>The Win-Back Flow for Lapsed Customers (and When to Give Up)</title>
      <link>https://getner.ai/blog/winback-flow-structure.html</link>
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      <pubDate>Thu, 14 May 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[Most retention programs treat lapsed customers like cold prospects, then wonder why the win-back flow produces unsubscribes instead of orders.]]></description>
    </item>

    <item>
      <title>Using ActiveCampaign Deal Pipelines for Course Cohorts (Not Just Sales)</title>
      <link>https://getner.ai/blog/deal-pipelines-for-courses.html</link>
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      <pubDate>Tue, 12 May 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[Most operators treat deal pipelines as a sales-only tool, but they're built to manage any multi-stage process—including the ones happening after someone buys from you.]]></description>
    </item>

    <item>
      <title>The Post-Purchase Sequence Most Ecommerce Brands Never Build</title>
      <link>https://getner.ai/blog/post-purchase-sequence.html</link>
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      <pubDate>Thu, 07 May 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[Most ecommerce brands build welcome automations and cart abandonment flows, then wonder why their retention numbers stay flat—meanwhile the entire relationship after purchase runs on default transactional emails and hope.]]></description>
    </item>

    <item>
      <title>The 3-Email Re-Engagement Test I Run Before Unsubscribing Cold Contacts</title>
      <link>https://getner.ai/blog/reengagement-before-unsubscribe.html</link>
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      <pubDate>Tue, 05 May 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[Most operators either blast cold contacts until they complain or quietly delete them in batches—neither approach improves deliverability, and both leave money on the table.]]></description>
    </item>

    <item>
      <title>How to Build an Abandon Cart Flow That Doesn't Feel Like a Guilt Trip</title>
      <link>https://getner.ai/blog/abandon-cart-without-guilt.html</link>
      <guid isPermaLink="true">https://getner.ai/blog/abandon-cart-without-guilt.html</guid>
      <pubDate>Thu, 30 Apr 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[Most cart abandonment sequences read like the brand got their feelings hurt—but the ones that actually convert lead with utility before they ever mention a discount.]]></description>
    </item>

    <item>
      <title>The Welcome Series Structure That Actually Converts</title>
      <link>https://getner.ai/blog/welcome-series-structure.html</link>
      <guid isPermaLink="true">https://getner.ai/blog/welcome-series-structure.html</guid>
      <pubDate>Tue, 28 Apr 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[Most welcome series are seven generic emails that sound like everyone else's. The ones that convert follow a specific land → check → qualify → offer structure—and never pitch in email one.]]></description>
    </item>

    <item>
      <title>The Hidden ActiveCampaign Features Most Consultants Miss</title>
      <link>https://getner.ai/blog/hidden-activecampaign-features.html</link>
      <guid isPermaLink="true">https://getner.ai/blog/hidden-activecampaign-features.html</guid>
      <pubDate>Sat, 18 Apr 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[Six ActiveCampaign features I find turned off in almost every account I inherit — conditional content blocks, site tracking, sub-automations, predictive sending, non-sales deal pipelines, and rolling date-field segments.]]></description>
    </item>

    <item>
      <title>Why Your Email List Is Dying (And How to Fix It)</title>
      <link>https://getner.ai/blog/why-your-email-list-is-dying.html</link>
      <guid isPermaLink="true">https://getner.ai/blog/why-your-email-list-is-dying.html</guid>
      <pubDate>Fri, 17 Apr 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[A retention marketer's diagnostic for when open rates slide, deliverability drifts, and replies go quiet — plus the four fixes that actually work.]]></description>
    </item>

    <item>
      <title>5 ActiveCampaign Automation Mistakes That Kill Conversions</title>
      <link>https://getner.ai/blog/activecampaign-automation-mistakes.html</link>
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      <pubDate>Wed, 16 Apr 2026 00:00:00 GMT</pubDate>
      <author>greg@getner.ai (Greg Getner)</author>
      <description><![CDATA[The five ActiveCampaign automation mistakes I find in nearly every audit — goal exits, tag sprawl, no-reply senders, dead contact blasts, and pacing problems — and the specific fixes that recover the conversions they quietly bleed.]]></description>
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